All product releases & updates
💬 Comms
Send one message through the Help Desk that reaches multiple users individually, no need to message each one manually. Each user can then reply, opening their own query. Plus, you can now copy and share a direct link to any Help Desk making it easier for employees to reach the right desk instantly and report issues faster!
📅 Schedule
Use Shift Tags to label and instantly identify shifts such as “High Risk, ”Extra Pay,” or “Training.” This gives teams quick visibility and better control over scheduling. Add Custom Dropdown Fields to capture shift-specific details like service type or project, keeping schedules organized, consistent, and easier to manage. Together, these updates make scheduling smarter, faster, and more accurate.
Each schedule now includes a setting to define how many weekly claims each user is required to make and customize the claim rules by times, roles or groups. Admins can easily spot who’s below quota, while users can track their progress and see how many additional claims they need to reach their weekly goal. This update helps managers ensure every shift is properly claimed and schedules stay fully covered.
Sales data on the schedule helps teams make smarter staffing decisions and align labor planning with real performance. We’ve expanded this capability with advanced sales data permissions and even location-level permission controls. With these enhancements, sales data is no longer visible only to owners, admins can now view sales data for any location they have access to, giving teams better visibility while keeping sensitive information protected.
New mobile scheduling capabilities to help you manage your entire schedule on the go:
Together, these updates give you the best mobile scheduling experience, allowing you to manage your schedule anytime, anywhere, right from your phone.
🕒 Time Clock
Create multiple Regular pay rules and assign the correct one to each pay rule policy. Reports will now export hours per Regular pay rule, giving you a clear breakdown. For integrations, you can also map each Regular pay rule to its matching rule in the third-party payroll system. This update lets you associate different employees with different Regular pay rules, so their hours export cleanly to the correct rate both in reports and payroll systems.
See total pay per resource directly in your Timesheets and Job Insights, giving you clearer visibility into labor costs and helping you make smarter operational decisions. This allows you to understand resource-level labor expenses, identify high-cost resources, and improve workforce planning. For example, if your resource is a client, you can easily view the total pay associated with that client. This is available in the Insights table, in the Resource/User view, and in exported reports.
Choose which resources your pay rule conditions apply to, giving you more control and accuracy in the way your payroll is calculated. You can apply rules to specific resources or to all resources except the ones you choose, making it easier to match your pay rules to the way your team actually works and reduce manual corrections. For example, a cleaning company might apply daily overtime to all resources except “Traveling,” since travel time shouldn’t count toward overtime.
🕒 Time Off
You can now assign time off policies directly when adding users and even pre-define the correct policies for invited users before they join. By setting policies upfront, there’s no need to onboard users first and update their settings later, reducing manual work and minimizing errors.
📋 Forms
Add a dedicated Email field to any form, with real-time validation that ensures only valid addresses are submitted to improve accuracy and reduce errors.
Add multiple sets of answers within the same form section, allowing you to submit as many entries as needed such as multiple receipts, vehicles, or incidents. This makes data collection far more accurate and flexible, eliminating the guesswork of preset fields and ensuring forms adapt to what each user actually needs to submit.
This feature removes manual work by automatically organizing users based on their submitted data, making it easier to target the right people with chats, updates, or tasks.
🔗 General
Filter which users are synced from third-party integrations, giving you full control over who gets imported based on attributes like department, employment status, or any custom criteria from your external system. This ensures that only relevant users are brought into the platform speeding up syncs.
Add a new “Link” custom field to store a personalized URL for each employee, which becomes clickable anywhere the field appears. This allows teams to easily share direct, user-specific resources such as portals, certifications, or documents.
A few more improvements worth noting 👇
💲 Pay Rules - Advanced Settings and Only Count Regular Hours Setting
🕒 Time Clock Performance Improvement – Pay Rate Loading
✨ Quick tasks List View Enhancements
⚠️ "Something went wrong" screen
A new “Something went wrong” screen that appears in case the app crashes. From there, you can instantly restart the app or send a crash report to our team, so we can identify the issue and fix it right away.
⚡ Faster Timesheet Exports